Communicate, Clarity, Confidentiality
Communications are just not optional, it’s a mandate. We believe that apart from successful deployment of solutions of products/services, we should communicate real data. With a right internal ERP system that captures all details of every transactions, we provide a present a MIS based data report to all our customers for their inputs, verifications and more than anything else, to know the “real picture”.
Clarity is to be given, even if not asked for. Give what’s real and available. In today’s complexity of customer buying with many choices open to select incl. products, parts, their design, right fit, warranties and guarantees part from finally availabilities, we provide “clarity” on all this and more for every transaction. This commitment is drawn from our two fold strength of dedicated & efficient procurement and pres-ales team working with a backend ERP based system that captures every detail.
Data is useful – For all right and some wrong reasons. As an IT services provider, we come across a lot of information and many that has high “inherent value” for every client. Well, we have always imbibed and practiced the process of true confidentiality with each of our client, be it by framing a mutually acceptable MOU/NDA, not “naming” in open, and esp. sensitizing our team to “never touch” client data. This process of integrity is to drive the value of “protect and prevent” and is built in every framework of our engagements with our client.